How to contact us
E-mail, phone and address details for each site and section:
Tell us what you think
There are lots of ways for you to tell us what you think of our
services and, where contact details are provided, a reply will be
made within five working days. All the comments we receive are recorded,
analysed and, wherever possible, used to improve our
service. Twice a year a summary and analysis of the comments received
are published on the Library
website.
- In person
- You are welcome to come into the library and talk to us about
our services. Each of our libraries has an enquiry desk where
a member of staff will be happy to discuss your comments with you.
- Comments forms
- You can either e-mail us from the list of contacts listed above,
fill in a comments
form online, or fill out a Tell us what you think! comments
card and post it in the comments box at any of the MMU libraries.
- Programme committees
- Each programme has a committee, with student representation,
which meets each term. . If you would like an issue relating to the Library
to be raised at a programme committee, have a chat with your student
representative who will ensure that the matter is discussed at the next meeting
- E-mail and phone
- Follow the Contact the Library link towards the foot of
every page of the Library website (or the Library
sites, contacts and feedback link on the home page) to get to this
page. Follow the links above to get a list of the e-mail and telephone
enquiry points for each MMU library.
- Mini surveys
- From time to time, a particular aspect of the Library service is
surveyed in a mini survey. Mini survey forms are available at any of
the MMU libraries.
- Straw polls
- Every so often straw polls are used to gather feedback on your views on different aspects of the service.
- InfoSkills evaluation
- To complete an online evaluation for the InfoSkills session you've attended
please fill in an InfoSkills
Evaluation Questionnaire. This questionnaire
should take less than 5 minutes to complete.
If you are unhappy about any aspect of our service, we suggest that
your first move should be to talk to a member of staff in your local library.
The names and contact details of all Library Service Managers are available
via the links on this page. It is hoped
that most problems will be dealt with informally in this way. If,
however, you are not satisfied with the response you receive please ask for
a comments form. Once completed this should be returned to the Library
and the Library Service Manager will respond in writing within five working
days. If you still feel that the matter has not been satisfactorily resolved,
then you should write to Gill Barry, Head of Learning and Research Services,
All Saints Library.
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